Good Job: How to Accept a Compliment
I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find […]
Good Job: How to Accept a Compliment Read More »
Miscellaneous
The Basics of Customer Service
Great customer service isn’t rocket science. Customer service isn’t a department. It is a simple philosophy that should be practiced
The Basics of Customer Service Read More »
Moments of Truth, Misery and Magic
In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon
Moments of Truth, Misery and Magic Read More »
The Value of the Customer
Some people feel that customers are the lifeblood of our businesses. They even say that the customer may be the
The Value of the Customer Read More »
What we can learn from Judge Judy
It’s impossible not to judge. Telling someone else “not to judge” — shows you have made the judgment that they are judging. Most opinions, descriptions, decisions, views, rulings, and critiques are judgments.
What we can learn from Judge Judy Read More »
How a diet tip helped me get a work-related request accomplished.
I know this sounds strange, but I used a diet tip that I read from Micheal Thurmond’s “6 Day Body Makeover” – to accomplish career critical tasks.
How a diet tip helped me get a work-related request accomplished. Read More »
How to handle jealousy in the office.
I received the below great question a few days after my Art of War for Product Managers and High-Performing Professionals.
How to handle jealousy in the office. Read More »
If you can drive, you can understand project managing.
If you know how to drive, you already understand project management. You may still not want to be a project manager, but at least you understand better their function and value. In fact, project management and defensive driving have much in common.
If you can drive, you can understand project managing. Read More »
Pro and Con list to make better decisions.
Most everyone is familiar with Pro and Con lists to help make a decision. Often times the Pro and Con List does very little to clarify the decision – because – well – the reason you are creating the Pro/Con list is because it was a ‘close call’ to begin with. We don’t go to the trouble of making a Pro and Con list on ‘no-brainers’. Often times the pro and cons are pretty equal – making the decision still difficult. Our mistake is that we stop at this point. We don’t take the next step to reduce the impact of the “Cons”.
Pro and Con list to make better decisions. Read More »
Dealing the Hand – Always Be Closing
Dealing the Hand – Should we always be closing? By Dr. Shree Nanguneri on March 22nd, 2013 “Is it true
Dealing the Hand – Always Be Closing Read More »
Delivering Your 4th Dimension – Value Based Reporting
Delivering Your 4th Dimension – Value Based Reporting By Dr. Shree Nanguneri on March 20th, 2013 “Guys, our reports are
Delivering Your 4th Dimension – Value Based Reporting Read More »